Frequently Asked Questions:

  1. What is the cancellation policy? The cancellation must be made 30 days prior to the arrival date in order to receive a refund.
  2. How many parking passes will I receive? Typically, 2 to 4 passes are given per property.
  3. Is there Wi-Fi available in my unit/property? All Kiva Dunes rental properties have internet service.
  4. How and where do I check in? Kiva Dunes rental office is located at 815 Plantation Rd. It will be the first door to the right when you enter the Clubhouse/Lodge building. The office is opened and staffed daily from 8:00 am to 5:00 pm.
  5. What is the after office hours check-in procedure? You will come to the rental office at 815 Plantation Rd and when you enter the building, on your immediate left there will be an ATM and a basket where all after hour check-in packets are located. You will find a Kiva Dunes folder with your name on the outside. All of your items for checking in will be inside the packet. We suggest that you visit the office the following morning to officially check in.
  6. How many keys will I receive? Typically 2 keys are given for most properties, depending on size.
  7. How does housekeeping work? The property/unit will be cleaned prior to your arrival and after your departure. The cleaning fee is included in the cost of your reservation.
  8. Are pets allowed? Kiva Dunes does not allow any pets for our rental guests.
  9. What do I do if I have an issue during my stay? Please call the office at 251-540-7100 to report any issues so they can be taken care of. In case of an emergency, you can call our Security Guard at 251-540-2340 or 911 if the emergency is a life safety issue.
  10. Are there any additional perks with my reservation? As a Kiva guest, you will receive a discounted rate on the golf fees and preferred tee times (except during peak golf season) – please call the Golf Shop for current rates at 251-540-7000.
  11. What is nearby Kiva Dunes? Kiva Dunes is located on a peninsula that includes state parks and wildlife refuges. Also located on the peninsula are Gulf Shores Yacht and Marina, Sassy Bass restaurant, Tacky Jacks restaurant, The Beach Club restaurant, The Pines restaurant, liquor and general store, Peninsula Golf Club, Gulf Shores Golf Club, Dollar General, Chevron gas station, and historic Fort Morgan State Park.